Shipping & Returns Policy

SHIPPING

We use Australia Post to deliver your order to you. Orders are dispatched Monday - Friday with cut off time being 2pm.

Australia Domestic Shipping

Shipping cost by total weight value:

Australia Post Standard Shipping
Standard 0g-500g 2-8 business days* $13.95
Standard 500g-1kg 2-8 business days* $17.95
Standard 1kg - 3kg 2-8 business days* $21.95
Standard 3kg-5kg 2-8 business days* $25.95

Australia Post Express Shipping
Express 0g-500g 1-4 business days* $16.95
Express 500g-1kg 1-4 business days* $21.95
Express 1kg-3kg 1-4 business days* $25.95
Express 3kg-5kg 1-4 business days* $33.95

* Delivery times are an estimated guide on metro areas only and are not guaranteed. Delays to rural areas apply and may take up to 8 business days or more.

RETURNS

Return Cost

We recommend keeping your tracking details as SNOUT & SPROUT are not liable for returns lost in transit. If you have received a faulty or incorrect item - we will bear the return shipping cost.

14 Days to Return

Please choose your items correctly as we do not refund on change of mind. If you have received a faulty or incorrect item please complete our Damaged Item/s Returns Form attaching photos of damage item/s within 24hrs of receiving your order and we will happily replace the item/s for you. Item/s must be returned within 14 days of purchased receipt date before new item/s are shipped out. Return Address: PO BOX 168, Malmsbury VIC 3446